نبذة عن الشركة03-6824-4086
شعار الرابطة اليابانية لكبار الخدمالرابطة اليابانية لكبار الخدم
نبذة عن الشركة03-6824-4086
شعار الرابطة اليابانية لكبار الخدمالرابطة اليابانية لكبار الخدم
FAQ / THE BUTLER

Frequently Asked Questions

Answers to questions about how the service works, before you reach out.

Home›How It Works›FAQ

01 Requests & PricingRequests & Pricing

We have organized frequently asked questions into six themes. Each theme opens with the thinking behind the question, and anything not covered here can always be asked by phone or through the contact form.

مشهد حيث تجيب الخادم الشخصي على الاستفسارات عبر الهاتف وحجز الحجز في مكتب الاستقبال، مع تقديم معلومات حول كيفية طلب خدمة الخادم الشخصي.
How to request

1. Questions about how to request

The most common question from first-time clients is simply how to make a request. A phone call or web form both work, and consultation alone is free.

QHow do I request a butler?
Contact us by phone or web form with your preferred date and details.
QWhat is the flow from inquiry to service start?
Nine steps from inquiry to service start; see the "How It Works" page for detail.
QCan first-time clients book easily?
Yes — the Guest Footman plan from ¥26,400/3 hours is a casual first trial.
Pricing

2. Questions about pricing

Pricing follows a staircase structure, with surcharges disclosed in advance so there are no surprise bills.

QWhat is the pricing structure?
The hourly rate decreases the longer the engagement — see the pricing page for full detail.
QAre there transportation or extra fees?
Transportation and select surcharges (night hours, foreign languages, dedicated driving) apply separately.
QWhat payment methods are available?
Spot bookings are generally prepaid; monthly contracts are invoiced.

02 Naming & CancellationNaming & Cancellation

Naming a butler

3. Questions about naming a butler

Naming a specific butler is free and can be done directly from the roster.

QCan I name a specific butler?
Yes, free of charge, subject to schedule availability.
QCan I request a butler by gender or age?
We accommodate such requests where possible.
Cancellation

4. Questions about cancellation

Cancellation terms are explained in writing before contract, with flexibility for unavoidable circumstances.

QWhat is the cancellation policy?
Free up to 7 days before, scaling to 100% on the day; exceptions for unavoidable circumstances.
QWhat about cancellation due to bad weather?
Cancellation fees may be reduced for severe weather; contact us promptly.

03 Service AreaService Area

خادم شخصي يرتدي معطفًا صباحيًا ويحمل صندوقًا جلديًا على رصيف المحطة. مشهد يصور المناطق التي يغطيها كبير الخدم من هوكايدو إلى أوكيناوا.
Service area

5. Questions about service area

Our butlers attend clients nationwide, with overseas accompaniment available under certain conditions.

QWhat areas do you serve?
Centered on Tokyo's 23 wards, with nationwide reach.
QCan I use the service overseas?
Overseas accompaniment is available if you cover travel and accommodation costs.
QCan I book a spot session outside Tokyo?
Yes, though transportation costs may apply depending on location.

04 Corporate & Ongoing ContractsCorporate Contracts

Corporate & ongoing contracts

6. Questions about corporate and ongoing contracts

Corporate and long-term clients often ask practical questions about ongoing arrangements.

QIs the same butler assigned for corporate contracts?
Generally yes, to build understanding of your organization over time.
QCan we change butlers mid-contract?
Yes, we can propose and arrange a new candidate as needed.
QCan we use the service across multiple sites?
Yes, with quotation scaled to sites and headcount.
QCan contracts and NDAs be signed electronically?
Yes, electronic signatures are supported.
QAre there regular quality check-ins?
Monthly check-ins and an annual survey support ongoing quality.
QCan we decline after receiving a quotation?
Of course — no contract is formed until you accept the quotation.
QCan we always review the butler's résumé?
Yes, résumés are shared at Step 4 before the interview.
QCan the interview be in person or online?
Yes, either format is available to suit your convenience.
Contact

Consult about this plan

If anything remains unclear, please reach out — we are happy to help.

الهاتفاستفسار
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